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Arrears, pets and issues

What do you do if our tenant/s fall behind with rental payments?

What do you do if our tenant/s fall behind with rental payments. After 2 days, they get a friendly SMS reminder from us. After 7 days, we again send them an SMS very clearly advising that the rent is late and requires payment. After 10 days, we advise of potential legal action and at 14 days we issue a notice to vacate. We prioritise punctual payments, on average our tenants are on time with payments 98% of the time.

What’s the situation with pets these days?

New laws will soon come into effect, but for now, you are still within your rights to say no to pets. However, it is recommended that you keep an open mind and judge the pet by its owner’s behaviour and how they disclose this at the time of application. After all, great tenants also often make great pet owners.

Under the new laws, a landlord cannot unfairly reject a tenant with a pet.

Our diligence during the tenant selection stage means we experience very few issues as a result of pets.

What happens if the tenant damages the property?

We serve a breach notice and give them 14 days to rectify the damage or pay us the cost to have the damage remedied on their behalf. If this course of action is unsuccessful, we will take the matter to VCAT on your behalf to seek a remedy.

Do I need insurance?

Yes, insurance provides peace of mind for when the unexpected happens. For example, an overflowing bath in an apartment above yours, at no fault of your tenant, has potential to cause serious water damage.

In addition to building insurance, we also recommend Landlord insurance. The former covers the building, the latter covers the fixtures and fittings, for example, curtains, carpet, appliances etc.

Do you recommend an insurer?

We can’t recommend an insurer, but we can point you in the direction of some of the commonly used insurance companies.