Sometimes things go wrong that need immediate attention. In an emergency don’t panic. We have a team of people that will try their best to get you out of a bind.
We recommend checking our self-help advice to make sure your problem doesn’t have an easy do-it-yourself fix.
The following emergencies are deemed urgent repairs. If your problem is not listed here, contact your property manager.
In an emergency:
Trade | Company | Contact | Phone | Please Note |
Plumber | Power Plumbers | 1300 66 49 49 | ||
Electrician | Power Electricians | 1300 66 49 47 | ||
Handyman | Hire-a-Hubby | 1300 171 790 | ||
Locksmith | St Kilda Locksmiths | 9525 5811 | Lost keys are not considered an urgent repair, this is a tenant cost | |
Cleaner | Jims Cleaning | Peter Burns | 0400 043 348 | Only flooding is considered an urgent repair |
If you use our recommended tradespeople, you will never be asked to pay up front. We will coordinate payment with the tradesperson directly. Keep in mind, if you engage your own tradesperson, we cannot guarantee reimbursement.
Good question. Take into account the agent/tradesperson legally has up to 24 hours to respond to the issue. In the extremely rare circumstance that after 24 hours you cannot get hold of our preferred tradespeople, then you will need to source a licensed and registered tradesperson. Bear in mind, if you employ your own tradesperson inside that 24 hour period, you could be responsible for the cost of the repairs.